TRAI to review telecom service quality quarterly


Prime VIP
New Delhi, June 29

Quality of service being provided by the telecom operators in the country would now be under the scanner more frequently than before, with the sector regulator TRAI deciding to switch to a quarterly audit of quality of service, instead of annually now.

According to officials, the TRAI would be reverting to a quarterly audit of services from next month.

The change comes as there have been increasing number of complaints about the quality of service being provided by the telecom operators, specially about the connectivity.

As per the earlier schedule, the service providers used to submit their data on defined parameters of quality of service quarterly but audit was done only annually by the TRAI.

But now with the TRAI seeking to carry out the audit every quarter, the service providers would be under pressure to keep upgrading their networks constantly and swiftly redress subscriber complaints.

TRAI is also seeking to simplify the tariff plan literature offered by operators, as subscribers do not get the right kind of information about hidden costs and benefits of different plans.

Meanwhile, the regulator will be launching web-based 'Telecom Consumer Grievances Monitoring System' by July 15, enabling the subscribers to lodge their complaints and monitor their redressal on web through Internet.