It's not easy being Samsung, these days. The South Korean company, that hit bull's eye with its new batch of Galaxy S phones, and quickly followed them up with an even better Note phablet -- well, it did for some time before going kaput -- is clearly in disarray. After the Note 7 fiasco, users are now complaining about seeing translucent shades of grey on Samsung's Galaxy S7 Edge.
Samsung's own community blog and XDA developers' forum have been buzzing with user instances complaining about the sudden appearance of grey bands on the screen of the Galaxy S7 Edge, the intensity of which seems to increase when the brightness levels are reduced. Some users are also complaining about performance being hampered, just days after, they bought the phone.
Interestingly, one user also mentions that, "Samsung is aware of the fault and not bothered to replace it."
"(I have been) noticing a very light shade of grey in white screen irrespective of the brightness. No problem with any other colours," says one user .
The claims are supported with images, and at least one video that show the shades of grey in action.
At the same time, one user has claimed that, this seems to be an issue with "all modern high density AMOLED screens."
"I have found that all modern high density AMOLED screens have this to some extent. I bought Galaxy S7 and Galaxy S6 and none were perfect, with some better than others. 99% of people won't notice it. And even if you're someone who can notice it, sometimes it takes a couple weeks of owning the phone before you see it, and then once you see it, it's hard to unsee it. It's especially noticeable if you're scrolling and move your eyes up and down the screen with the content as it moves," the user writes .
But then, the user mentions just the Galaxy S6 and the Galaxy S7, therefore saying that all modern high density AMOLED screens are marred by the issue is a little unfair to other companies. At the same time, Samsung should be concerned.
Samsung was caught foot in mouth recently when multiple reports of the Note 7 exploding started emerging. In its own internal investigation, the company found as many as 35 cases of exploding Note 7 phones, something that has been attributed to faulty batteries. The company, thereafter, issued a global recall of the Note 7 and announced that it will give buyers who had already purchased the device (in the US, for instance) a replacement over the coming weeks.