pps309
Prime VIP
Hi ALL,
This information is for all of you. This is not a forward mail or cooked up story.
My parents are the victim in this case.
My parents have savings Bank account with ICICI Bank, Panipat Branch. They do not use ATM or do transaction from this bank so often.
They took out some money from ATM in the month of December, at that time balance left was over 2 lakh. Next time they went to took out money from ATM in feburary end and saw that only Rs 231 is left in account.
After reporting to Bank employees and checking statement it was found that money has been debited as ATM transactions. (Earlier SMS used to come for money depoisted or debited). For these transactions there was no SMS alerts as we used to get earlier for valid transactions.
Now interesting thing is that our ATM card is never lost or stolen. This clear shows that some guys made up another ATM card for the same account. There is surely a FRAUD going on. Without the help of Bank Employees how can that be possible.
When the same question is put across the Bank Manager he fled away from office seeking some meeting as an excuse. They are not at all co-operating. They showed teh clips of person taking out money from Bank and told my father that go, report to police and do whatever you want to do.
This is really bad, not at all professional and unethical.
I believe it is the responsibility of Bank to provide secure ATMs, not of the customer. WHY A CUSTOMER SHOULD SUFFER??
This is a thing of SHAME for ICICI Bank. Firstly ATMs should be secure, second even if mistake occurs they should accept it and try to rectify that instead of running away from taking responsibilty.
All of you please regularly keep checking your accounts, it can happen with anyone. I think bank is sleeping we only need to be alert. This is again an irony.
Thanks for taking out your time.
Regards,
Parminder Pal Singh
This information is for all of you. This is not a forward mail or cooked up story.
My parents are the victim in this case.
My parents have savings Bank account with ICICI Bank, Panipat Branch. They do not use ATM or do transaction from this bank so often.
They took out some money from ATM in the month of December, at that time balance left was over 2 lakh. Next time they went to took out money from ATM in feburary end and saw that only Rs 231 is left in account.
After reporting to Bank employees and checking statement it was found that money has been debited as ATM transactions. (Earlier SMS used to come for money depoisted or debited). For these transactions there was no SMS alerts as we used to get earlier for valid transactions.
Now interesting thing is that our ATM card is never lost or stolen. This clear shows that some guys made up another ATM card for the same account. There is surely a FRAUD going on. Without the help of Bank Employees how can that be possible.
When the same question is put across the Bank Manager he fled away from office seeking some meeting as an excuse. They are not at all co-operating. They showed teh clips of person taking out money from Bank and told my father that go, report to police and do whatever you want to do.
This is really bad, not at all professional and unethical.
I believe it is the responsibility of Bank to provide secure ATMs, not of the customer. WHY A CUSTOMER SHOULD SUFFER??
This is a thing of SHAME for ICICI Bank. Firstly ATMs should be secure, second even if mistake occurs they should accept it and try to rectify that instead of running away from taking responsibilty.
All of you please regularly keep checking your accounts, it can happen with anyone. I think bank is sleeping we only need to be alert. This is again an irony.
Thanks for taking out your time.
Regards,
Parminder Pal Singh
eh v sahi gall aa 
