Earlier this week Samsung said that it has permanently killed the production and sales of Galaxy Note7. Now, the company is offering incentives to Note 7 customers in the U.S.
Under its new Refund and Exchange Program, Samsung is offering up to a $100 total bill credit for a customer who exchanges a Note7 for any Samsung smartphone. It is also offering a $25 total bill credit for a customer who exchanges a Note7 for a refund or other branded smartphone. The program begins on October 13, 2016.
Samsung announced an expansion of the Galaxy Note7 voluntary recall that includes all original and replacement Galaxy Note7 devices sold or exchanged in the United States before and after the original recall on September 15, 2016. The decision to include new Galaxy Note7 replacement devices as part of an expanded recall was made after Samsung stopped the production, sale and exchange of the product on October 10, 2016.
Tim Baxter, president and chief operating officer, Samsung Electronics America said,
We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right. Customers safety remains a top priority and we ask consumers with an original or replacement Galaxy Note7 to power down and take advantage of the remedies available.
